Privacy at Oliveasia
Privacy Policy
This policy explains how Oliveasia.com Pte Ltd handles personal data collected through oliveasia.digital. It covers what we collect, why, how long we keep it, and how to make a request about your data.
Information we collect
When you submit the contact form on this site or send us an email, we receive the details you provide. In most cases that means your name, your email address, a phone number if you choose to give one, your company name, and the content of your message.
Our hosting infrastructure may also record standard technical information as part of normal server operation and security. That typically includes your IP address, browser type and version, the pages you visited, and the time of your visit. This information is generated automatically and is not linked to your identity unless you have already contacted us.
We do not ask for payment details, identity documents, or account credentials through this website. If a project later requires access to your systems, that is arranged separately and agreed in writing.
The short version
- What you send us
- Name, email, optional phone, company, and your message.
- What the server records
- IP address, browser type, pages viewed, and visit time.
- What we never ask for
- Payment card numbers, passwords, or identity documents.
How we use your information
Contact details are used to answer your enquiry, talk through a possible project, and keep a record of our correspondence. Technical information is used to keep the site running, watch for abuse, and understand traffic patterns in aggregate. We do not sell personal data, and we do not use your enquiry details for unrelated marketing without your consent.
Answering enquiries
We read your message, reply by email or phone, and keep the thread so the next conversation does not start from nothing. If a quotation follows, the same details carry it.
Running the site
Server logs help us spot failed requests, block automated abuse, and confirm that pages load for the visitors who need them. This work is operational, not commercial.
Understanding traffic
Aggregate figures tell us which service pages visitors read and where they leave. Those figures are counts, not profiles, and we do not attempt to identify individual readers from them.
Project correspondence
Once work begins, emails, briefs and feedback are kept as part of the project record so decisions can be traced and handed over cleanly.
Legal basis and consent
We process enquiry data because you asked us for information or a quotation, and because we have a legitimate interest in responding to business enquiries sent to us. Where consent is required for any optional communication, we ask for it separately and you can withdraw it at any time by contacting us.
Withdrawing consent stops future optional messages. It does not remove records we are required to keep for tax, accounting, or contractual reasons.
Cookies
This site uses cookies as described in our Cookie Policy. That policy explains the categories of cookies used and how to control them through your browser settings.
Server and email providers support this site under arrangements that limit their use of the data to providing that service.
Sharing and third parties
We do not share your personal data with third parties for their own marketing. Data may be processed by service providers who support our operations, such as hosting and email providers, under arrangements that limit their use of the data to providing that service. Where a project requires connecting your systems to ours, data handling is agreed in the relevant project terms.
Retention
Enquiry records are kept for as long as needed to handle the enquiry and any resulting project relationship, and for a reasonable period afterwards for business records. Technical logs are retained for a shorter period consistent with security and operational needs. When data is no longer needed, it is deleted or anonymised.
Record type
How long we keep it
Enquiry messages and replies
For the enquiry, any resulting project relationship, and a reasonable period afterwards for business records.
Project correspondence
For the life of the project and the handover period, so decisions can be traced.
Server and security logs
A shorter period, sized to what security and operational checks actually need.
Aggregate traffic figures
Kept in counted form only, without identifying individual readers.
When a retention period ends, records are deleted or anonymised. If you ask us to delete your enquiry before that point, we will do so unless a legal or contractual obligation requires us to keep it.
Your rights
You may request access to the personal data we hold about you, ask for corrections, or request deletion where no legal or contractual obligation requires us to keep it. To make a request, contact us at [email protected] or by phone at 4753961158.
We will respond within a reasonable period and may ask you to verify your identity before we act, so that we do not release data to the wrong person. If a request is unusually broad, we may ask you to narrow it before we can answer usefully.
Access
Ask what we hold and receive a copy of the enquiry records tied to you.
Correction
Tell us what is wrong or out of date and we will update the record.
Deletion
Ask us to remove your details where no obligation requires us to keep them.
Access to enquiry records is limited to the people who need it to answer you.
Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or alteration. Those measures cover how records are stored, who can open them, and how long access is kept.
No method of transmission or storage is entirely secure, and we cannot guarantee absolute security. If a breach affecting your data occurs, we will notify affected individuals and relevant authorities as required.
You can help by keeping your own email account secure and by telling us promptly if you think a message from us did not come from our address.
Changes to this policy
We may update this policy to reflect changes in our practices or legal requirements. The current version is always published on this page. If an update changes how we handle data in a meaningful way, we will make that clear here rather than leaving it buried in the text.
Questions about this policy
Send your question to [email protected], call 4753961158, or write to Oliveasia.com Pte Ltd, 336 Smith Street, #06-302, New Bridge Centre, Singapore 050336.
Our office is open Monday to Friday, 9:00 AM – 6:00 PM.
Related documents
What we build
Registered office
Oliveasia.com Pte Ltd
336 Smith Street, #06-302
New Bridge Centre
Singapore 050336